BBVA Compass at 5201 West Park Boulevard, Plano, Texas.

This is the worst customer service I've ever experienced from a bank. I opened an account on the 5th of April, i requested my debit card to be sent to this location because i was moving. Well i go to cash my check on the 20th and was told my card had not been delivered yet. Here it is the 28th. I call to ask about my card because i received an email that says, "we see you havent activated your card".....after taking my social to look up my account i was told my card was delivered on the 20th. After being on hold for ten minutes she comes back and says. Nobody received a card here, she then says let me investigate I'll give u a call back. I call lhr later after not hearing back only to be told by someone else that that previous person had went home. (It was clear my missing card was no real concern to her). I was then placed on hold for 14mins while this 2nd person working at the bank went to get information. She then returns and says, "we dont have a card here for you, thats what she told us before she left".....now im pissed being on hold for 14mins to play he said she said. I then reply i was told it was delivered on the 20th so who misplaced it? I then get put on hold again "to obtain more information" this time for 8mins. I then hear someone pick up the phone then hang up. I immediately called back only to hear sorry this branch is closed i looked at the clock it was now 6:12pm. I cant believe i wasted time switching banks to be treated like this. I will be up there to close my account on Monday.