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I've waited a few months to post about the horrible experience we had using Texas State Movers for the move from our Wentwood home because I have been so emotional about the experience. After posting this on all Google Groups in my neighborhood, I have received dozens of comments about experiences with Texas State Movers even worse than mine.
We were given very little time to get out of our home after it sold, so our regular mover was booked. I found many glowing recommendations for Texas State Movers here on the Google group. Of course we worked with George and he estimated it would take 5 days to move us. The agreement was that about 50% of the boxes would go straight into storage while we await the completion of our home on Caruth....in other words....I have yet to even see what condition at least half of our belongings are in, because that's all still in storage. The first couple of days things went ok, although the movers only worked partial days the first 3 days, which I thought was odd. Suddenly, by day 4, they realized they were far behind and started really moving quickly. This led to horrible packing methods as well as bad decisions that caused furniture items to get broken (see broken glass table top photos below). The crews changed daily, so when I would ask about the whereabouts of an item, the reply would be, " Not sure, So and So packed that room and he's not here today". The worst part was how they packed the boxes....everything was just thrown in huge boxes...my children's cards, games, etc., were dumped in boxes with all pieces, cards, etc., coming out of their boxes to create a huge box of random, damaged parts (see pics below). A large collection of American Girl dolls and large accessories (that had all original parts) are broken, pieces missing, most still yet to be found. It was also really awesome that they used our custom-made bedding (and various sweaters) as bubble wrap for packing things, twisting silk and cashmere coverlets around lamps, etc. The part that really upset me the most was when ! found a chunk of a gilded tri-fold vanity mirror that had been the inspiration for my daughter's room in the new house. I had paid $1,500 for this mirror over 20 years ago and I had carefully protected it for years in anticipation of giving it to my daughter. All I have ever found was that one chunk....I never managed to find the rest of the mirror. As for what was done about the broken items? Basically nothing.....It cost $800 to make a new glass top to replace the one they broke, and George handled having the new one made and said he would pay for it. When it came time to pay George for the entire job, he had added an extra $800 on to our bill for the glass, and an extra $1,000 for the job taking longer than he expected!!! My husband paid in full because he was on an important call when George arrived 2 hours before their planned meeting time and my husband just wanted him out of our house. The reason the glass top broke was because one of the movers leaned it up against the wall on a slick floor....I saw this and couldn't even get the words out of my mouth fast enough to say no, before it immediately hit the floor.
Yes, I know these are only "things" but you might not realize how violated it makes you feel until it happens to you. Anyone who knows me, knows I have nice things and I take care of my belongings. I would suggest that if you own ANYTHING that cost more than $10 for, do NOT hire Texas State Movers! They don't bid the job properly as far as time and cost, they break things and charge you for replacement, they lose things, they have poor packing practices, they use your nice clothing and bedding as packing material and they really just don't seem to care at all about their customer. I don't post often on this group, but I want to save others from what our family has been through. See photos below......